FAQs

SHIPPING & ORDERS

We ship from our studio in Fort Wayne, Indiana.

Orders are processed promptly and typically shipped the same or next business day! If we have any concerns or questions about your order, you will be notified immediately by the email you provided at checkout.

No, currently we only ship within the US.

Most definitely! Please include the wording for your note when you check out. This is one of our favorite things to do!

We want you to love your products. If for any reason you are not completely satisfied with your purchase, you may return your item(s) for an exchange or refund as long as the following conditions are met:

All returns must be postmarked within fourteen (14) days of the purchase date.

All returned items must be in new and unused condition.

All items must be securely placed back in the original packaging.

​If all conditions are met, please email us (see below) to obtain a Return Merchandise Authorization (RMA) number, place the item securely back in its original packaging, and mail your return to the following address:

Cayman and Company LLC.

5651 Coventry Lane, #213
Fort Wayne, IN 46804 

Please note, you will be responsible for all return shipping charges and therefore, we strongly recommend that you use a trackable method to mail your return. 

 

REFUND PROCESS

Upon receiving your returned item(s), and the condition of the return has been inspected and approved, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

We respect and protect the privacy of our customers. Your information is used only to fulfill your order and will not be distributed to third parties.

Absolutely not! We ship all retail orders with limited plastic used. Your order will be protected though - we use use bubble wrap to protect candles, kraft crinkle paper, and plant-based biodegradable packing peanuts for padding and safety. We do our best to minimize waste.

Every year, we partner with a nonprofit animal rescue. At the end of each year, we write a check to the organization and send it to them.

- 2020: We donated to PetSmart Charities
- 2021: Donations went to SOUL Dog Rescue & Rehab in Fort Wayne, IN

- 2022: We'll be donating to the Huntington County Humane Society (Indiana). They're a no-kill shelter and recently lost significant funding from Huntington County.

PRODUCTS & PROCESS

They're handmade by us (Jeremy & Megan) in our studio located in Fort Wayne, Indiana.

The products are highly fragranced but not overpowering. 

Only essential oils are used in our 2-in-1 shampoo and conditioner bars.

We use a combination of essential oils and clean, non-toxic fragrance oils in our soap and soy candle collection. Our soap collection is skin-safe. We do have a couple of unscented options as far as soap goes: balancing hemp facial bar & plain jane. We also offer a variety of essential oil-only-scented soap throughout the year. 

The clean, non-toxic fragrances we use (in combination with essential oils) in our soap and soy candles are rigorously tested, do not contain any parabens or phthalates, are compliant with Proposition 65 requirements, and adhere to all Research Institute for Fragrance Materials (RIFM) and International Fragrance Association (IFRA)standards. The supplier we carefully curate our clean, non-toxic fragrance oils from has third parties rigorously test the fragrance to ensure it meets or exceeds those standards. Please know that we are committed to safety, sustainability, and performance in all our products.

There are five main “hazard groups” that we simply don't allow in our products (and fragrance).

 Carcinogens: These are materials known or thought to cause cancer. 

 Mutagens: Materials that change the DNA of a cell, harming the cell and causing diseases like cancer. 

 Reproductive toxins: Toxins that adversely affect reproductive organs and increase the risk of birth defects. 

 Organ toxins: These are toxins that can cause adverse effects or disease within specific bodily organs. 

 Acute toxins: Toxins that can cause adverse effects from a single exposure. Generally, this would be accidental exposure like spillage or ingestion. 

In addition, all of our products (soap and soy candles) are vegan and animal cruelty-free.

To properly care for your handcrafted soap, please allow it to dry between uses, use a soap dish or soap saver, and store out of the direct spray of shower water. This way, your soap will last much longer. We recommend you use our products within 6-12 months for the best results. 

Please keep in mind that even though our products are made with high quality ingredients, some people may still experience skin sensitivities. Oils such as sweet almond or pistachio may cause reactions in people who are allergic to nuts. We recommend you do a skin patch test with new products.

To care for our candles, trim the candle’s wick to 1/4” before or after every burn session and allow the candle to burn for 3-4 hour intervals, or until a full melt pool has formed. Never burn a candle for more than 4 hours at a time.

Yes! They can also be repurposed in tons of different ways. As of now, we don’t have a recycling program.

OTHER INQUIRIES

Yes! Shoot us an email at hello@caymanandcompany.com with what you have in mind, when you need it by, and your budget.

Our studio is located in Fort Wayne, Indiana.

We do not have open hours as we only sell online and at local events.

For now we are only offering porch delivery for local orders.

However, you can shop with us in person at local farmers markets and pop up events! Click here to see our schedule.

No, but this may be something we explore in the future.

Cayman & Company Candles and Soap started in 2020 as a husband and wife team. We are a small but mighty team of two.

Jeremy makes all of our soap and shampoo bars and helps with candle making. He's also our CFO.

Megan focuses on candle making, product packaging, marketing, order processing, and manages our wholesale accounts.

Yes! Please see our wholesale page for more information.

Please contact us via email at hello@caymanandcompany.com.