FAQs

What makes Cayman + Company different?
All products are made in small batches, by hand, by Jeremy and Megan. They believe home fragrance and what you put on your skin should be clean and safe. That’s they create high-quality products from the finest ingredients with accessible price points in mind. The entire soap and soy candle collections are vegan, animal cruelty-free, and non-toxic. You can meet Jeremy and Megan here.

Where do you make your products?
Everything is made in the studio space located in Fort Wayne, Indiana. Get a behind the scenes look at their studio here.

How fragrant are your products?
The products are highly fragranced but not overpowering. 

Do you scent your products with fragrance or essential oils?
We use a combination of essential oils and clean, non-toxic fragrance oils in our soap and soy candle collection. Our soap collection is skin-safe. We do have a couple of unscented options as far as soap goes: balancing hemp facial bar & plain jane. We also offer a variety of essential oil-only-scented soap throughout the year. 

The clean, non-toxic fragrances we use (in combination with essential oils) in our soap and soy candles are rigorously tested, do not contain any parabens or phthalates, are compliant with Proposition 65 requirements, and adhere to all Research Institute for Fragrance Materials (RIFM) and International Fragrance Association (IFRA) standards. The supplier we carefully curate our clean, non-toxic fragrance oils from has third parties rigorously test the fragrance to ensure it meets or exceeds those standards. Please know that we are committed to safety, sustainability, and performance in all our products. 

There are five main “hazard groups” that we simply don't allow in our products (and fragrance).

 Carcinogens: These are materials known or thought to cause cancer. 

 Mutagens: Materials that change the DNA of a cell, harming the cell and causing diseases like cancer. 

 Reproductive toxins: Toxins that adversely affect reproductive organs and increase the risk of birth defects. 

 Organ toxins: These are toxins that can cause adverse effects or disease within specific bodily organs. 

 Acute toxins: Toxins that can cause adverse effects from a single exposure. Generally, this would be accidental exposure like spillage or ingestion. 

In addition, all of our products (soap and soy candles) are vegan and animal cruelty-free.

What is the best way to care for my soap bar(s)?
To properly care for your handcrafted soap, please allow it to dry between uses, use a soap dish or soap saver, and store out of the direct spray of shower water. This way, your soap will last much longer. We recommend you use our products within 6-12 months for the best results. 

I have sensitive skin. What should I know before using my new soap bar(s)?
Please keep in mind that even though our products are made with high quality ingredients, some people may still experience skin sensitivities. Oils such as sweet almond or pistachio may cause reactions in people who are allergic to nuts. We recommend you do a skin patch test with new products.

What’s the best way to care for my candle(s)?
To care for our candles, trim the candle’s wick to 1/4” before or after every burn session and allow the candle to burn for 3-4 hour intervals, or until a full melt pool has formed. Never burn a candle for more than 4 hours at a time.

Does Cayman and Company accept cancellations or returns?
We don’t accept returns, exchanges or cancellations. However, please contact us at info@caymanandcompany.com if you have any questions or problems with your order.

What happens if my product(s) was/were damaged during shipment?
We pack all of our goods with lots of care to ensure it arrives safely to you. In the odd occurrence you receive a damaged product(s):

  • Route Insurance: if you purchased route insurance at checkout, you may file a claim with them here.

  • Did not purchase Route Insurance: please take photos of the damage, and send them to us at info@caymanandcompany.com so we may file a claim with USPS, FedEx or UPS and make this right for you.

How quickly will my order ship?
Your order will ship within 1-3 business days.

Where do you ship?
We will ship to anyone with a valid address. International shipments may be subject to customs fees, duties or taxes which aren't covered by our shipping rates. Any additional fees would need to be paid by the customer.

Do you offer/sell gift cards?
Absolutely! You may purchase them here.

Can your candle jars be recycled?
Yes! They can also be repurposed in tons of different ways. As of now, we don’t have a recycling program.